Teledyne LeCroy

RMA Request

IS YOUR ITEM REPAIRABLE?

Teledyne LeCroy's quantumdata product repair policy provides for repair of products within 7 years of a product's original ship date.

The ship date is determined by the product serial number. Please locate your product's 8-digit serial number on the product label. (Serial numbers that are not 8 digits indicate older products that are not eligible for repair.)

The digits of the serial number indicate:

  • First 2 digits = Year of Manufacture
  • Second 2 digits = Month of Manufacture
  • Last 4 digits = Sequence within month

Example: Serial Number 15060060

  • This product was manufactured in June of 2015. Considering product delivery time, we can accept this unit for repair through July of 2022.

CALIBRATION
Products that are more than 7 years of age can still be calibrated in most cases, if the item is in good working condition.


All products returned to Teledyne LeCroy must have a Return Material Authorization Number. After the RMA request is submitted with all required information, an RMA authorization form will be emailed to the requestor to print and ship with the product to be returned.

Please note that submitting an incomplete request will delay the RMA process.

* indicates required field

Problem description (diagnostic steps taken; steps to duplicate problem):

Contact information
First name *
Last name *
Company *
Telephone *
E-mail *
Fax
Product information

The model number and serial number can be found on the label on the bottom or back of the product.

Model part number*
(example: 00-00209)
Serial Number *
Return reason *

Calibration

Include calibration data

Repair
Evaluation only

Return (demo or evaluation complete)

Other
For upgrades, specify

Billing
Purchase order number*

All billable services will require a purchase order as payment for the services. Payment can also be made by major credit card.

Purchase Order Requirements:
  • All purchase orders issued to Teledyne LeCroy must have payment terms of Net 30 days.
  • The purchase order must also state F.O.B. terms as Factory of Origin.
  • The purchase order must be emailed or faxed to Teledyne LeCroy. Fax #: 847-888-2802.
Credit card information can be given to Teledyne LeCroy by calling the service department or customer service at: 847-888-0450. Do not email your credit card information.
Billing address*

Provide complete address to avoid processing delay.

Return shipping
Address to which we should send serviced product *

Copy billing address

Shipping method

UPS Ground to USA (free for warranty repairs), or
UPS Worldwide Express to outside USA (free for warranty repairs)
For faster delivery, at your expense, choose one of the following shipping options, and provide your account number:
Carrier*
Account*

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