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RMA Request

All products returned to Quantum Data must have a Return Material Authorization Number. After the RMA request is submitted with all required information, an RMA authorization form will be emailed to the requestor to print and ship with the product to be returned.

Please note that submitting an incomplete request will delay the RMA process.

* indicates required field

Contact information
First name *
Last name *
Company *
Telephone *
E-mail *
Fax
Product information

The model number and serial number can be found on the label on the bottom of the generator.

Model part number*
(example: 00-00209)
Quantum Data serial number *

Return reason *

Calibration (price and availability)

Include calibration data (price and availability)

Repair (price and availability)

Problem description (diagnostic steps taken; steps to duplicate problem):

Evaluation only (price)

Return (demo or evaluation complete)

Other
For upgrades, specify upgrade option here.

Billing
Purchase order number*

All billable services will require a purchase order as payment for the services. Payment can also be made by major credit card.

Purchase Order Requirements:
  • All purchase orders issued to Quantum Data must have payment terms of Net 30 days.
  • The purchase order must also state F.O.B. terms as Factory of Origin.
  • The purchase order must be emailed or faxed to Quantum Data. Fax #: 847-888-2802.
Credit card information can be given to Quantum Data by calling the service department or customer service at: 847-888-0450. Do not email your credit card information.
Billing address*

Provide complete address to avoid processing delay.

Return shipping
Address to which we should send serviced product *

Copy billing address

Shipping method

UPS Ground to USA (free for warranty repairs), or
UPS Worldwide Express to outside USA (free for warranty repairs)
For faster delivery, at your expense, choose one of the following shipping options, and provide your account number:
Carrier*
Account*